Endpoint & Access Hardening
Client Need: Mixed office endpoints and ad-hoc permissions increased operational risk.
How We Helped: Standardized OS/peripheral setup, tightened access controls, and established regular backup/update routines.
Result: Reduced avoidable incidents and improved service continuity for daily operations.
Support Quality Upgrade
Client Need: High volume user requests required clearer triage and faster resolution.
How We Helped: Improved ticket workflows across phone/email/help desk and enhanced non-technical communication playbooks.
Result: Higher first-response quality and more predictable issue resolution cycles.