osTicket
Background: A widely used open-source help desk and ticketing platform.
Main Problem Solved: Solves scattered support requests from email/chat/phone by centralizing tracking, ownership, and SLA follow-up.
Official Link: Visit
easywork4you
osTicket Installation, Setup & Optimization
We install osTicket from scratch, configure queues, roles, SLAs, email piping, and automations, then optimize your workflow so your support team can respond quickly and consistently.
App Background & Main Problems Solved